The Tata Group is preparing a 100-day strategy to enhance Air India’s operational and service standards.
The multinational conglomerate is also working towards improving the airline’s on-time performance and resolving passenger complaints and call centres.
As per the Directorate General of Civil Aviation (DGCA) data, Air India recorded the third-most number of passenger complaints and operated the least number of flights on-time across multiple carriers in India.
“As part of the 100-day plan, the aim is to improve basic service standards. While these issues cannot be improved completely during the first 100 days, improvements can happen,” a source in the know of developments was quoted in a report by The Economic Times.
It added, “Also, these numbers (on-time performance, passenger complaints, etc.) are reported monthly, and any improvement will be for everyone to see.”
However, the Tata Group refrained from commenting on conjectures before the Air India share-purchase transaction conclusion.
The central government wants to transfer Air India to the Tata Group by the third week of January.