Chandigarh, Mangaluru, Trivandrum and Lucknow airports managed by Airports Authority of India are yet again adjudged the best in the world in recently announced Airports Service Quality (ASQ) awards for the year 2019.
With the aim to provide world-class services to its customers, AAI’s continuous thrust on enhanced passenger convenience has been yielding results year after year, according to a release.
These airports won 10 awards in four categories.
ASQ survey is the world-renowned and internationally established global benchmarking programme measuring passengers’ satisfaction, whilst they travel through an airport, conducted by the Airports Council International (ACI).
ASQ Awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers.
ACI, the global trade representative of the world’s airports carries out international benchmarking of airports through its participative programme known as ASQ Survey measuring passengers’ satisfaction across 34 key performance indicators that includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail, airport environment and arrival services.
In the year 2019, the ACI-ASQ survey was carried out at around 356 airports across North America, Latin America and the Caribbean, Europe, Africa, the Middle East, and Asia. The ASQ survey results are monitored by AERA, NITI Aayog and Ministry of Civil Aviation (MoCA).
The ASQ programme provides the research tools and management information to better understand passengers’ views and what they want from an airport’s from the products and services standpoint.
Based on the results of the ASQ survey, these airports got awards in various categories such as customer service, environment, ambiance, infrastructure, size, facilitation, and region.
These airports have undertaken various measures over the past year to make travel more convenient and hassle-free for the passengers elevating their experience that is on par with the best airport in the world.